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Frequently Asked Questions

General Questions

Hairstyles and hair coloring questions

Spa and Facial questions




General Questions


How far in advance should I book my appointment?

We recommend all clients scheduling their appointments at the beginning of the week if they want an appointment on a week day, 2 - 3 weeks in advance for Friday or Saturday. We highly recommend pre-booking appointments before leaving the salon if you see a specific service provider. Walk-ins are permitted if time is available.

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Will you remind me of my appointment?

Yes. Your appointment will be confirmed 24 hours in advance.

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When should I arrive?

We suggest that you arrive 10-15 minutes prior to your scheduled appointment. This will allow you the opportunity to change, relax and to let the staff know of any special requests or questions that you might have.

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What if I need to cancel my appointment?

Although we know unforeseen circumstances may arise that prohibit you from giving us proper notification for missing appointments, 48 hours notice of appointment changes is requested. Appointments that are missed without notification will be charged 50% of the price of the services. Please allow us to reserve all visits containing four or more services with a credit card.

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What if I am late?

If you find yourself running late for an appointment, please call our Customer Care Coordinators and let them know so that they can inform your Service Provider to see if it would effect any other clients scheduled that day. We will always do our best to accommodate you when it is possible.

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Do you share my personal information (address, email, phone) with anyone else?

Absolutely not.

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Hairstyles and hair coloring questions


Can I cut and color my hair at the same day?

Yes. We suggest that you schedule your color appointment first though.

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Should I wash my hair before coloring it or getting an updo?

No. Washing the hair strips away its natural oils. When creating an updo, the natural oils in the hair give it better holding properties and make it easier to work with. Natural oil is perfect protection, it is creates buffer between skin and the color.

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What if I don't like my haircut or color that I received at DEFFORGE salon?

If you are not 100% satisfied you are more than welcome to come back for a complimentary redo with the same service provider or someone else.

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How often should I get my haircut?

If you are looking for a wash and wear style that requires a minimum amount of styling, the secret lies in regular trims every 4-6 weeks. The new bobs are so easy to care for, as they seem to fall into place.

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How long does a color job last?

Color should last 4-6 weeks, highlights 6-12 weeks. To ensure maximum longevity, use Rene Furterer's color enhancing masks twice weekly - it truly makes a difference. Color is a commitment and requires a little extra care if it's to retain its vibrancy and shine.

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What shampoo should I use to protect my color-treated hair?

We recommend Rene Furterer's Okara Re-balancing shampoo - it enables the hair to retain the desired tint. The okara complex contains proteins, filling in the breaks where it is needed to restructure and strengthen the hair. The vitamin B5 adds shine, the exclusive French formula simply makes the hair easier to comb. The okara system includes conditioner, and protective mousse with sunscreen to stabilize color between visits to the salon.

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What products should I use for my thin/lifeless hair?

Rene Furterer's Super Shine Volumizing shampoo is designed for fine, lifeless hair. It's volumizing and detangling complex gives the hair bounce and body. Discover how your hair can be supple, lightweight and easy to style. Rene Furterer's #1 seller, Triphasic Revitalizing formula for thin, weak hair - we recommend this treatment in cases of "progressive" hair loss due to alopecia, hereditary or hormonal causes. It is designed to stimulate hair growth and strengthen hair structure.

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What styles are out?

If you haven't received a compliment on your hair lately, it's safe to say your style is out and it's time to make a change. Take notice to the hairstyles in fashion magazines and on television, if your look does not exist, shop for a new hairdresser!

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What color line do you use?

In our salon we use Schwarzkopf color.

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Can I come in for a consultation?

Yes. We love to meet our clients, find out what their hair goals are and how we can reach those goals together. We do this free of charge.

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Can you teach me how to do my hair?

Absolutely, that is our specialty. We have "Hair Boot Camps", and teach you as we are styling your hair. Our goal is to have you look your best after you style your hair. Our best form of advertisement is your appearance.

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How much should I tip?

A professional stylist who maintains your look, who stays up-to-date with the latest techniques, deserves your appreciation. Tipping for service at a salon is typically handled as you would tipping for service in a restaurant. Generally 10-20% of the total service is appropriate, depending upon how you feel the quality of service was, and don't forget to tip the shampooist.

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Spa and Facial questions


Can I minimize the appearance of my dilated pores?

Yes, by regular cleansing, using AHA products and having professional facials regularly. Our product recommendation: *Guinot Pure Balance Serum.

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My skin tends to be dehydrated. What causes skin dehydration?

Age is an important factor in skin dehydration, but there are several other factors responsible for dehydrated skin, including environmental conditions (wind, cold, and sun) as well as fatigue and stress. Dehydrated skin has an impaired hydrolipidic film that deprives the skin of its natural protection so that it becomes dry and rough. Dehydrated skin lacks suppleness and the complexion can look dull.

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My skin is easily sensitized. It can react from various environmental factors as well as from different health and beauty care products I use. What do recommend for my skin type?

If you are experiencing the following symptoms: blotchiness, redness, bumps, rash-like symptoms, uncomfortable, frequent dryness, you will want to go to Sources of Soothing. If in addition, you feel your skin has lost elasticity and firmness, go to Sources of Firmness and Sources of Youth product ranges.

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I have dry skin. My skin is rough, taut and flakey. It lacks radiance in general. What can I do?

Sources de Comfort nourish the skin from within and wrap it in a protective cocoon, enabling it to gradually recover suppleness, radiance and softness. Click on the link here to find a solution for your dry or very dry skin in the Sources of Comfort product range.

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My skin has a course texture and is often shiny. I have enlarged pores that are often clogged. My skin feels generally heavy and oily. And, I suffer from frequent breakouts. I am concerned that I have acne? Does Guinot make products that are right for me?

You have an oily skin condition. We recommend the Purifying Skin Care Method which is precisely designed for the extremely gentle action oily, acne prone skin requires. You will find the right prod ucts for your oily skin type in the Sources of Rebalancing product range. Click on the link provided to learn more about your skin type and what products will most benefit you.

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What are Microdermabrasion treatments like?

Microdermabrasion is one of the most requested non-invasive cosmetic procedures in the U.S. and Europe. With the aid of micro-crystals vacuumed through a delicate hand piece, the procedure produces a skin polishing peel. It is safe to use on all skin types and colors. Most people say the treatment feels as if a cat were licking them.

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What results can I expect?

Age spots and fine lines are reduced, pores are unclogged, acne is diminished, collagen is stimulated and a more uniform tone is evident. Most clients report that their skin seems softer, tighter, smoother and younger-looking.

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How soon will I see results?

You will notice an immediate improvement after your first treatment. Your skin will have a fresh pink glow and smoother texture. Improvements continue throughout your treatment program.

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How long does a treatment take?

Most facial treatments take 30 minutes. Other areas may vary.

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How many treatments will I need?

Although fantastic results are achieved with the first session, a minimum of six treatments is recommended for long-lasting results. These treatments are usually given every two weeks. After the first six sessions, you should receive treatments once a month to maintain your youthful-looking skin.

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Who should consider Microdermabrasion?

Microdermabrasion is right for all skin types and for anyone interested in minimizing the appearance of: scarring, fine lines, pigmentation problems, uneven skin tones, dull, lifeless and sun-damaged skin.

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What should I do after treatment?

You can resume your daily activities immediately after treatment. It is recommended you avoid sun exposure on the treated area for at least 24 hours. Also, because your outer layer of skin has been exfoliated, the treated area will be sensitive to hot water and sweat for the first day.

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Exactly what can I get done with permanent makeup?

It is possible to have your eyeliner, eyebrows, lip color, areola, beauty marks and various forms of camouflage.

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How long does it last for?

Depending on individual metabolism, it can last anywhere from one to five years. Then you may have a touch up done at a much-reduced price.

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Does it hurt?

Since everyone has a different pain tolerance, some may feel a higher sensitivity than others. It is often described as a stinging sensation. We always use a topical before and during the procedure. Some steps to take to help you be more comfortable: You may be more sensitive prior and during your period so schedule around that. You can take a non aspirin pain reliever prior to your appointment. Make sure you have eaten a meal prior to the appt. No COFFEE, ALCOHOL, ASPIRIN, ANTI HISTAMINE, prior to your appt.

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Do people ever have an allergic reaction?

Allergic reactions to permanent makeup and tattooing in general are extremely rare. As a precaution we always do a test patch to be safe. This is done three days prior to your first appointment or during the consultation.

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What if in years to come I change my mind about the style and color of my brows etc.?

Remember that over time the pigment fades so it is possible for you to say you would like a different shape and color up to a certain point.

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How safe is this procedure? I keep hearing about communicable diseases?

This is a very good question! It is very important for you to fill out all your forms completely so your technician knows about your medical history, medications, allergies etc. The technician always uses, a new disposable needle, new gloves, new table cover, new wipes and swabs. Anything that cannot be thrown out is wiped down with alcohol.

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At what age is it appropriate to have permanent makeup?

It is never too late or too early to enjoy permanent makeup; under 18 will require parental permission. We always want to look our best and when we do we seem to feel better.

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Will I be able to see what it is going to look like before it is done?

Yes, the technician will draw on your brows and lips etc. first until you are both happy with the balance of your face, and any reconstructing that we are going to be doing fuller lips or thicker brows?

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What if I have cold sores on my lips?

If you have ever had a cold sore on your lip it is very important that you get a prescription from your doctor for Zovirex and or Voltrax or you will stimulate the virus and become re-infected which could have an effect on the retention of your permanent lip color.

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How long does this take to have done?

The procedure will take between one or two hours depending on what you are having done and how long it takes to decide on color and shape etc. Also each procedure will be done in a succession of appointments which is includes in the price.

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What is involved in the healing process?

For eyebrows it is important that you know for approximately three or four days your brows will be darker than you expected them to be as they oxidize within about ten minutes of having them done. We will be giving you an antibiotic ointment that you will put on a few times a day to keep the pigment from drying and flaking off. Your next appointment will be booked in about three or four weeks. For lip color appointments you will use the antibiotic ointment as well as your prescription if you need it. DO NOT WEAR LIPSTICK, DO NOT PICK, PEEL, OR SCRATCH, the treated area.

Stay out of direct sun, hot tubs, and pools, do not wash lips. Always use clean swabs each time you apply cream, different ones as well if you had more than one service at a time. After a few days considerable loss of pigment will be gone and within a couple of weeks you will see some of the color come back as they are healing. Ice packs can be used as well as Witch Hazel.

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